Do you have a question about using this site?
General questions and explanations
- How can I contact an advertiser?
- How can I create my own ad?
- How can I add pictures to my ad?
- How can I register?
- Is this service paid or free of charge?
- How can you be high up with your own ad?
- What's the deal with verified, unverified and premium listings?
- Why are there paid additional offers?
- What additional features are there for customers who have booked an additional service?
- How can I support you, how can I help?
- Where can I see the profile of the person writing to me?
- What software is this online portal based on?
Specific problems / errors
How can I contact an advertiser?
To contact the advertiser, no login and no registration are required. Only your e-mail address is needed, so that the advertiser can reply to your inquiry. When you get in touch, the e-mail address you entered and your message are sent to the advertiser by e-mail; the advertiser can then reply to this e-mail. The number of inquiries per user of this online portal is limited: one free inquiry per week is possible. This limit can be removed or raised by booking the additional service "Contact Plus". Alternatively, a Premium listing or a Verified listing booked for yourself removes this limit in the same way - you only need to book one of the three services to raise the limit. You can still write to advertisers with a Premium or Verified listing afterwards. Regarding the reply to your inquiry, please also check the spam folder of your mailbox.
How can I create my own ad?
No login is required to create an ad. Under "Enter for free" there is a form with the information for the advertisement. When creating the advertisement, some optional information can be skipped, since the advertisement can be edited and supplemented at a later point in time. The "Save" button saves the advertisement and sends an activation e-mail to the specified e-mail address of the advertiser. By opening the activation link, the advertisement is activated and you are forwarded to a "Set password" page. The password for the login area is set there, with which you can edit/manage the ad. With the e-mail address-password combination you can log in under "Login" and edit your own ads, add pictures to the listing and manage listing settings. In addition, the advertisement and the entire account including advertisements/images can be deleted. Accounts without an active listing will be automatically removed to save data. The ordering/booking of additional services such as a Verified listing or a Premium listing are optional and can improve the positioning of the advertisement in the overview/search.
Information from the menu item/page "Enter for free":
How can I add pictures to my ad?
To upload pictures to a listing, use your email address and the password set during listing activation to Log in Log in to edit the listing or to manage/upload listing images. After logging in with this access data, the "My ads" page appears, where your own ads are listed and various actions such as managing images (add/upload, remove, rotate) for each ad, edit ad, display ad, listing settings/status and Delete listing are offered.
How can I register?
Registration is not necessary or possible in every case.
- In order to contact an advertiser, it is sufficient to provide your own e-mail address. When contacting us, the specified email address and the text of the message will be sent to the contacted advertiser by email; the advertiser can then reply to this email. If you want to send many inquiries to different advertisers without waiting, the additional service "Contact Plus" may be required. Registration is not possible in this case either . (Saved personal data will be automatically deleted promptly as specified in the data protection declaration.)
- To create your own ad, you can do this under "Advertise for free". After the advertisement has been created, you will receive an activation e-mail with an activation link. If this activation link is opened and a password is then assigned, the user account will be created. This user account usually remains in existence until it is deleted by the user. If all advertisements assigned to the account have been deleted, the user account will also be automatically and routinely deleted within a few hours.
For reasons of data economy, we do not plan to register without an active ad, nor is it necessary. If you want to keep your account after deleting your own ad, you can contact support.
Is this service paid or free of charge?
Registration is not necessary or possible in every case.
- Use of this online portal is generally free of charge. You can post listings for free and send a limited number of inquiries to advertisers; see theFAQ
- However, paid additional services are available, such as the verified listing, premium listing and Kontakt Plus. These paid options let advertisers demonstrate trustworthiness through postal verification and improve their position in the overview. With Kontakt Plus, inquiries can be sent to advertisers even after the maximum contact limit has been exceeded. In that case, a clear message is also displayed when you send an inquiry to an advertiser.
Please understand that we can only offer minimal support to users of our free service. We can offer our customers (i.e. those who have booked a Verified listing or a Premium listing or "Contact Plus") much more extensive support and assistance with some topics. Thank you for your understanding!
How can you be high up with your own ad?
Listings on the home page are displayed in the following order:
- Premium ads (subject to a fee),
- then verified advertisements (subject to a fee),
- then current advertisements with as complete information as possible and a meaningful description,
- recently updated/activated advertisements with picture,
- recently updated/activated advertisements without a picture.
In order to be found optimally, all information in the advertisement should be filled out completely and correctly and updated on an ongoing basis. Unnecessary multiple entries by the same person or other attempts to abusively optimize one's own findability can have a negative effect on the positioning in the search results. Entries from the same person with different e-mail addresses are also displayed less prominently in the search results. In individual cases, a deviating order of presentation cannot be ruled out.
What's the deal with verified, unverified and premium listings?
Imagine the following scenario: Someone finds the address of a small business owner online, where legal notices require personal details to be published, and uses it to open a free email account with one of the many free email providers. These stolen address details can be used not only to place orders, but also to impersonate someone on this website. Anonymity and a stolen identity could allow that person to gain your trust and obtain confidential information about your preferences, leisure and holiday plans, address and much more. Such information is clearly valuable for criminal activities of any kind, such as burglary. Unfortunately, not every Internet user is aware of these dangers.For this reason, it is very important to us as the operator of this platform to protect you as best as possible from such dangers and from the dangers of the Internet (or the cyber world) in general.For your protection, we have introduced the following optional paid additional services. A free listing on our website is, of course, still possible. These additional services improve your security through the measures described below:
- Verified listing and Premium listing: with the help of map services, it is checked whether the address exists or whether it is a made-up "fantasy street",
- Verified listing: For a verified listing, a letter containing a unique activation code is also sent to the postal address provided. The customer receives instructions by email on how to use this activation code. This ensures that the email address and postal address belong to the same person. If the customer gives a hotel, Internet café or another potentially public mail collection point, and this is clearly identifiable from the order, we cancel the verified listing because we have reservations about awarding the verified listing designation in that case.
Why are there paid additional offers?
A listing on our website is free. However, a free listing does not include checking or verifying its details. Visitors are informed that the postal address has not been checked. Paid additional services are for advertisers who wish to demonstrate their trustworthiness to interested parties (see Verified, unverified and premium listings above for verification information). Premium and verified listings also show that their advertisers care about improving content quality and protecting our users from criminal activities. We hope that the new paid additional services will improve editorial quality and therefore the quality of the service as a whole. We will consequently use a large proportion of the revenue from additional services for targeted editorial improvements, such as removing duplicate and outdated listings.
What additional features are there for customers who have booked an additional service?
The following features are available to customers who have booked a specific additional service; in individual cases, they may also be available when at least one paid additional service is active. These additional features are not a standard part of the offers in our online shop and are available only by prior arrangement with support. Some of these features may be experimental.
- Overview of sent/received messages to advertisers in the login area.
- Simplified security code/CAPTCHA when logged in when contacting advertisers or when using other forms/contact forms on this online portal.
- Notification via Signal Messenger for incoming advertisement requests for users who do not (want to) use their own e-mail inbox or to rule out e-mail quotas or delivery problems.
- All advertisements have a contact form with a few mandatory details. For their own advertisement, users can book additional mandatory information for the contact form for an additional charge. One or more are possible: individual input fields (text, date, etc.), multi-line input fields, drop-down selection, checkboxes, option fields (radio buttons), file upload. If necessary, a questionnaire for advertisement requests can be created according to your own ideas.
Where can I see the profile of the person writing to me?
You will receive the e-mail address of the interested person with the contact request. You will not automatically be shown whether this person has created an listing or not. Even users without their own advertisement can contact advertisers via the contact form.
What software is this online portal based on? (Advertisement/Advertising)
The online portal (listing search, inquiry forms for contacting advertisers, creation and management of listings, listing pictures and listing settings, etc.), the online shop for additional services, the partly automated backend system for order processing, invoicing and accounting, and the system for editorial maintenance and review of listings are based on the IT Tremmel GmbH WebApp. This "WebApp" can also be booked by customers for their own online portal projects in an individually adapted version and is constantly being further developed and optimized. (Advertisement/Advertising)
I'm having trouble entering the security code/CAPTCHA
To reduce SPAM, our CAPTCHAs (Security Codes) are sometimes difficult to read and the letters may not be legible. These are usually capital letters, numbers, but also the following characters: #?= - so don't omit these characters. This is the only way we can adequately protect ourselves against SPAM. In the event of an error, please try entering the security code several times, at least 3 times, before contacting us.
Sending a request to an advertiser does not work
If the message says “The maximum number of inquiries has been exceeded”, the user has already made too many contact attempts. Sending many inquiries to different advertisers may be legitimate, but may also be the work of bots. To protect our users, only a limited number of inquiries can be sent per connection or email address. To send your inquiries, you have the following options (in short: wait or order an additional service):
- Either wait 7 or 14 days depending on the restriction (and then contact the advertiser again). One free inquiry per week is possible (no guarantee),
- or book a paid add-on service to remove this restriction. This chargeable additional service can be a Premium listing, a Verified listing or the service Contact Plus - booking one of the three additional services mentioned for yourself enables more contacts to be made in the corresponding period. (You can order such an entry under the menu item Additional services.) If you place your own advertisement, you can also book a Premium listing or a Verified listing instead of Contact Plus. In these cases, too, the limit will be increased accordingly. For more contacts, only one of the additional services offered must be booked, not all. In addition to SPAM protection for advertisers, limiting the number of contacts is also necessary to finance our offer (online portal) and to finance the editorial maintenance of our website.
- or write to advertisers with a Premium or Verified listing: you can still contact them afterwards, even without a paid additional service of your own.
Didn't get an activation email
Possible causes:
- E-mail is in your mailbox in the Spam/Junk folder.
- You entered an incorrect email address.
I received an activation code for a booked verified listing in the mail - where should I enter it?
Please refer to the invoice you received via email for information on entering the activation code. In addition to the information in the letter, information that can only be taken from the invoice e-mail is also required to activate a Verified listing. Activation with the activation code from the letter alone is not possible. (Keyword: two-factor authentication)